Refund policy

Return & Refund Policy

Last updated: October 1, 2026

Thank you for shopping with Britoranza. We want you to be satisfied with your purchase and provide a clear and straightforward returns process.

1. Your Right to Cancel

For most online consumer purchases in the United Kingdom, you generally have the right to cancel your order within 14 days after receiving your goods without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

These rights are subject to applicable UK consumer protection laws and any applicable statutory exceptions.

2. Return Conditions

Returned products should be in their original condition where reasonably possible, with original packaging and accessories where applicable.

Products should not be used beyond what is reasonably necessary to inspect their nature, characteristics and functionality.

3. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs showing the product and packaging. We will review the issue and provide an appropriate solution in accordance with applicable consumer rights.

4. Exchanges

Where appropriate, we may offer an exchange for an eligible product. If an exchange is not available, we may provide another appropriate resolution, including a refund where required.

5. Return Shipping

Where a return is required because an item is faulty, damaged, incorrect or otherwise covered by applicable consumer rights, we will provide appropriate instructions regarding the return.

For voluntary cancellations and returns, return costs may depend on the circumstances and applicable consumer law.

6. Refunds

Once a returned product has been received and reviewed, we will process an eligible refund as soon as reasonably possible.

Our standard processing target is within 7 days after receiving and reviewing the returned product. Statutory refund timeframes apply where required by law.

Where required by applicable law, refunds will normally include the cost of standard delivery paid for the original order.

7. Refund Method

Refunds are normally issued using the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your payment provider or bank.

8. Non-Returnable Situations

Certain products may be excluded from cancellation or return rights where an applicable legal exception applies. Any such exception will be communicated where relevant.